Grievance Redressal Mechanism

Last Updated: January 14, 2026

1. Introduction

Jayem Trade (P) Ltd. is committed to addressing and resolving any grievances or concerns you may have regarding our services, data handling practices, privacy policies, or any other aspect of our operations. This Grievance Redressal Mechanism outlines the process for submitting and resolving grievances.

2. Types of Grievances

We address various types of grievances, including but not limited to:

• Data privacy concerns
• Data access requests
• Data correction or deletion requests
• Service-related issues
• Complaints about our policies or practices
• Security concerns

3. Grievance Submission Process

Step 1: Submit Your Grievance

Send a detailed email to it.dpsupport@jayemtrade.in with all relevant information about your concern.

Step 2: Acknowledgment

We will acknowledge receipt of your grievance within 30 business days of receiving your email. You will receive a confirmation email with a reference number for tracking purposes.

Step 3: Investigation

Our team will investigate your grievance thoroughly. This may involve:

• Reviewing relevant records and documentation
• Consulting with relevant departments
• Gathering additional information if needed

Step 4: Resolution

We will provide a response and resolution to your grievance within 45 business days from the date of acknowledgment. In complex cases, we may require additional time and will keep you informed of the progress.

4. Response Timeline

• Acknowledgment: Within 30 business days
• Initial Response: Within 30 business days
• Complex Cases: May require additional time (you will be notified)

5. Escalation Process

If you are not satisfied with the initial resolution, you may escalate your grievance:

• Level 1: Initial grievance submission to it.dpsupport@jayemtrade.in
• Level 2: If unresolved, request escalation in your response email
• Level 3: Senior management review for critical issues

All escalations should be sent to the same email address: it.dpsupport@jayemtrade.in, with "ESCALATION" in the subject line.

6. Confidentiality

We treat all grievances with strict confidentiality. Your personal information and the details of your grievance will only be shared with authorized personnel involved in the resolution process.

7. Documentation

We maintain records of all grievances and their resolutions for quality assurance and compliance purposes.

8. Contact Information